Apple Chief Steve Jobs’ not-so-secret plan to take over the world is going well. On the desktop, Apple’s Macs are chewing away at Dell and Gateway’s market share. The iPod has squashed Microsoft’s Zune beneath its tank treads. Now the iPhone threatens to roll through the wireless industry like a monster truck. Apple shares are [...]
Apple Chief Steve Jobs’ not-so-secret plan to take over the world is going well. On the desktop, Apple’s Macs are chewing away at Dell and Gateway’s market share. The iPod has squashed Microsoft’s Zune beneath its tank treads. Now the iPhone threatens to roll through the wireless industry like a monster truck. Apple shares are up more than 50% so far this year.
The only problem: While Apple’s (nasdaq: AAPL - news - people ) shares are soaring, its customer satisfaction marks are slipping. Apple’s mark on the University of Michigan’s American Customer Satisfaction Index slipped four points to 79 for the second quarter, down from 83 during the year-ago period. Sure, Apple’s customer marks remain at the top of the industry. But it’s not a trend any Mac owner would like to see continue.
check it out : http://www.forbes.com/technology/2007/08/28/apple-jobs-computers-tech-cx_bc_0829apple.html